Shipping & Returns
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
keepitsecret will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and keepitsecret shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Due to a shortage of space to hold our entire product inventory within the UK. Some of our products will show that they will be despatched from our Asian Warehouse. Delivery of these products can take up to 14 working days, but to off-set the wait in your items delivery there is no charge for shipping on these items. All products that do not show and Asian Despatch will be sent from our UK warehouse as normal. If your Order is of mixed product location some items will arrive separately.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. Some Specialist Products such as High-End, Expensive Items has been allocated a slot of 'Special Delivery' and thus must be sent this method.
keepitsecret shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from keepitsecret then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. In failing this any replacement product that has been kept on hold for you will be released back into stock ready for sale. You must contact Keep it Secret through its support portal and raise a Query before any good can be sent back.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any goods which are to be returned Keep it Secret will ask for them to be sent recorded Delivery. The Price of which will be paid by the customer and Keep it Secret will send a free gift as a way of saying 'Thank you'.
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the keepitsecret website, or by contact us here http://support.keep-it-secret.co.uk